Return & Exchange Instructions

Return & Exchange Instructions        

Step 1: Initiate your return        

Sign in and go to "My Orders" on the dashboard to select the item(s) you want to return.        

Step 2: Receive Return Instruction email . Once you initiate your return (Step 1), you will receive an email titled "Notification of Your Return Progress from SolderAlchemy" within 24 hours. Follow the instruction to ship back the item(s).        

Step 3: Pack & Ship the item(s)        

Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.        

Step 4: Upload return tracking number        

Remember to sign in and upload the return tracking number once the package is shipped back.        

Step 5: Recieve Refunds        

We will process the refund in 3 working days after we receive and check the returned item(s).        

Return & Exchange Conditions        

1. Items returned without authorization will not be accepted.        

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.        

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.        

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.        

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.        

6. For exchanges or resizing, if your location falls within a remote area, you may be responsible for remote fees due to geographical constraints. We will notify you in advance of any applicable fees, allowing you to make an informed decision.        

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.        

7. Shipping fee will be refunded only if the return is due to quality issue or other faults on SolderAlchemy's part. Otherwise,the shipping fee is not refundable. Although you may have enjoyed free shipping, we do incur the original cost of shipping for every order.        

Non-refundable Items        

1. Final Sale items are not eligible for refund, exchange or resize.        

2. Items that were worn, or sent to you as Replacement/Exchange are not refundable.